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Lessons from the Dead

Breathing Life Into Customer Service

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About the Authors

John and Nikki McQueen have close to 60 years of combined experience leading teams and serving customers with excellence. John spent his career working with customers during the most difficult time of their lives…the loss of a loved one. Nikki spent most of her career in sales and marketing for Fortune 500 companies in the Tampa Bay area.

Together, they grew their business into the largest family-owned funeral company in Florida before selling it to a national consolidator. They attribute much of their success to their unwavering commitment to exceptional customer service.

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